Return & Refund Policy

Thank you for shopping with The-Gift-Shop.co.uk and for supporting a small business. If, for some reason, you're not happy with your purchase, you may return or exchange your item, please see our policy below.

In the unfortunate event that an item has arrived damaged, you must contact us within 30 days from the dispatch date via our contact form

Please include a photograph of the damaged/incorrect item(s) for our reference. Once your request has been logged we will contact you to let you know the next steps. Please do not return any item(s) to us until we have provided you with instructions. We will send out a replacement and cover the delivery cost or provide a refund, refund processing time 7 days.

An incorrect item has been received or you have changed your mind

In the unfortunate event that an incorrect item has been received or you have changed your mind, you must contact us within 30 days from the dispatch date via our contact form.

Please include a photograph of the incorrect item(s) or reason for return for our reference. Once your request has been logged we will contact you to let you know the next steps. Please do not return any item(s) to us until we have provided you with instructions.

Return window is 30 days from the time of purchase.